Michael Umoru

2 Pavilion Close, Stanningley, Leeds. LS28 6NL

Tel: 07828106235

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

PROFILE

A target driven and proactive person, who firmly believe that team work yields an amazing result in any organisation. However I am able to use my initiative, as and when appropriate. Can quickly adapt to new technologies while fulfilling responsibilities in an efficient manner.

SKILLS

·        Microsoft desktop products (Windows NT/Win2000/XP)

·        Microsoft Office and Exchange/Outlook Infrastructure components

·        Network TCP/IP, NT domains, Microsoft Exchange

·        Software Development Lifecycle

·        IT Security Principles

·        Accessibility/Usability metrics

·        Content Management System

·        Website Development

·        XHTML/CSS

·        PSQL

·        JAVA

·        Research and report writing

WORK EXPERIENCE

April 2010 – Date CITSD Pudsey, Leeds

Support Analyst

·        Customer services and technical resolution over the phone

·        Call logging, reporting and task management using bespoke applications

·        Follow authentication procedures for password reset

·        Record incidents and service requests

·        Register incidents with third parties and manage resolution

·        Identify problems and assess impact

Oct 2009 – Feb. 2010    Jobsteps, Hull UK

Website Developer

·        Website Design and Development

·        Web content management

·        Online Marketing

·        Photo Editing Software

Nov 2005 – Aug 2006       Olive Computer Systems Ltd, London UK.

Assistant technician/Internet café attendant

·        Sales and repairs of PC and laptops

·        General maintenance of computer hardware and printers

·        Configure Cafezee for client session log on

·        Generate client session log on code from server

·        Remotely control client from server using cafezee

·        Software installation - XP/2000 professional, Linux, Cafezee, Microsoft Office

·        Running live update for the server

March – June 2004                  Oceanic Bank International, Victoria Island, Lagos.

Industrial Trainee (Human Resource Department)

·        Use of the Human Manager for staff data input

·        Help with preparing training materials

·        Recording incoming and outgoing mails

January 1998 – July 2000                Event Minder Services, Ikeja, Lagos.

Marketing Officer

·        Sales and distribution of corporate gift items to companies that places order.

·        Customer services

EDUCATION

September 2006 – February 2009    University of Hull, UK

Master of Science, Internet Computing

September 2000 – January 2005      University of Ibadan, Nigeria.

Bachelor of Science (Hons.) Mathematics

1996                            Assurance Vocational Institute, Lagos, Nigeria

Certificate in Computing

1994                            Yewa High School, Lagos, Nigeria

Senior School Certificate Examination, O Level

PROFESSIONAL MEMBERSHIP

·        Associate Member of the Chartered Institute for IT (BCS)

PUBLICATIONS (Dissertation)

·        Bluetooth Security Restrictions - Privacy Protection and Control

-    Survey Bluetooth usage patterns across various users in different locations

-         Design, develop and implement a java JSR-82 based Bluetooth application

-         Recommend Security guidelines for Bluetooth users